News Date : 27th December, 2016
Changes for 2017:
We would like to take this opportunity thank you for your compliments and constructive criticism. We have done a number of changes for the 2017 Calendar year.
We have added more phone lines and staff to accommodate the influx of calls and emails.
- Unless you have contact with one of our staff, please email the “Contact us” pages on either site or firstname.lastname@example.org for all inquiries. Please do not email or reply to the “Email payment confirmation” or “status updates” you get from the site. We are unable to monitor these and as a result your email will go unnoticed. Please only email one point of contact.
If you are enquiring about the status of your order, it is very important that you include your order number in your email.
- We have added additional phone lines, including links to warranty and administration.
- All staff in Canada and the U.S. have been instructed to offer assistance both by phone and email to aid with online purchases and product queries. This will hopefully address the issue of “was interested in making purchases twice, but both times didn't receive a reply to my message”. Please understand we receive over 200 emails a day and we do our best to catch them all.
All warranty for Canada is conducted through the Canadian office and shipped to the US once a month for repairs. All products go directly back to the manufacturer for warranty work. Should you have a warranty issue, please contact the Canadian office at 780-449-7220. They will issue you an RMA. Please take the time to be extremely detailed with your issue and the problems you are having when filling this out.
Pictures are also greatly appreciated. This information is provided to the manufacturer to repair your item. If you miss something or don’t explain it well enough it may not be repaired to your satisfaction.
All warranty products need to be returned in their original cases or boxes. For example, should you send your gun in a shoe box it will not be going back to the United States.
Some people may get upset when they have an issue with a product they have purchased, we understand that but yelling and screaming on the phone or nasty emails will not help the issue. Remember the person you are dealing with is there to help you; if you are belligerent you most likely won’t get the quality of service that is required to make this a painless process.
We now inventory close to 90,000 products. We try our best to ensure all descriptions and pictures match the product. These pictures are provided by the distributor and as such may not represent the exact product. If you are uncertain about a product please Google the UPC code, check on the manufacturer's website or email us and we will get back to as soon as possible to help address your concerns.
The Canadian site now uses an API or direct feed from Canada Post to calculate shipping costs for both the US and Canadian orders. Please pay close attention when checking out, as firearms can only be shipped via Expedited Service.
You will receive an email once your order has been packaged and processed for Canada. This email will ask you to pay the GST and Canadian shipping. Paying this ahead of time will streamline the shipping of your order once it clears Customs. All orders that are paid prior to clearing Customs are given priority once the export is sorted and they are shipped out first.