If you are not satisfied with your purchase, please contact us for a Return Merchandise Authorization (RMA) request within 10 business days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it, offer you store credit, or offer you a refund, less 15% restocking fee, based on your original method of payment. The product must be returned within 10 business days of the issuance of the RMA. All products must be packed in the original packaging, including any accessories, manuals, documentation and registration that shipped with the product. A 10% open box fee in addition to the 15% restocking fee (totaling 25%) will be assessed on any sealed product that is opened or removed from its original packaging.
Please note that we do not permit the return of the following products:
- Special orders, pre sale items and or products that are custom configured to your specifications, ammunition or Firearms.
- Products sold "as is" or "used" or that have been installed or used after receipt.
- Illumination devices, electronic sights, optics and night vision equipment.
NOTE: We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you chose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
Shipping will be through CANADA POST with all orders going out insured on orders $100.00 and over. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.
Other items available for sale not listed on this website include discontinued parts or parts for firearms no longer produced. Please contact us if you have any questions regarding parts for firearms no longer produced (such as Vietnam era upper receiver units, obsolete fire control parts, etc.). All items on this website are subject to change without notice. This includes item availability, one-of-a-kind items, and pricing.
The seller provides all descriptions for used items. All descriptions for used items are honest and based on actual items being offered for sale. Items being sold in this manner will be marked as such. All sales on used items are final. Photos will be provided when available. All machine guns are considered used unless otherwise noted.
General Firearm Sales
All firearms, magazines, receivers and restricted law enforcement items are sold and shipped in accordance with all existing federal, state and local laws and regulations. Many of the firearms, magazines and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering.
All new firearms are shipped in the original manufacturer's box, with magazine(s), accessories and applicable warranty. Firearms requiring warranty work must be returned to the factory within 1 year of purchase for repair. Accessories and special order items not normally sold by our store will not be covered under warranty even if these products are part of an integrated firearms package, unless we have guaranteed the entire package in writing. Please contact the original manufacturer for warranty information on all accessories and special order items.
If you encounter any problems with your order or the checkout process, or if you have any questions about the status of your order, simply contact our customer service staff through our Contact Us page.
Consumer Data Privacy
We respect your privacy and are committed to protecting it.
The Credit Card Billing Information, Shipping Information, and Contact Information in our checkout process are required in order to process your order and deliver the product to you. We store some information for accounting reasons. Your information will not be shown to third parties not involved in the transaction, nor used to send you any unrequested information. The entire Checkout process is handled through a secure SSL-encrypted connection.
The Credit Card Billing Information is sent directly to our payment provider who processes your credit card transaction. The credit card information is neither recorded nor stored by us, and it can only be accessed by our payment provider. Each transaction has a very high level of security. Your credit card details are sent directly to the payment provider over a secure SSL-encrypted connection. They are not processed on our servers at any stage of the transaction, nor are they stored on our server.
All information collected during the checkout process is transmitted via industry standard Secure Sockets Layer (SSL) featuring 128-bit encryption. A Secure Sockets Layer (SSL) Certificate creates an encrypted link between a Web site and a visitor's Web browser. This link ensures that all data passed between the Web site and the browser remains private and secure.
All orders are shipped promptly from our warehouse or in-store inventory within 3 - 10 business days using CANADA POST and tracking numbers are provided.
There is a 25% restocking fee in the event of an order cancellation.
Online Price & Description Errors
Our online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will refund the money. If an item's description contains an error such as incorrect price and a customer makes the order, we will not process the order without first contacting the customer. If the order is mistakenly shipped, we may advise the customer to return the item in an unopened condition and we will refund the customer. By placing an order, the customer agrees that I Run Guns LLC will be the final arbiter of discrepancies in the online catalog.
You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. All ammunition will be shipped ground with adult signature required. Always make sure to use the correct ammunition for your specific firearms. Check your local laws for any other regulations. We do not permit returns on ammunition.
Please understand we do not charge to pin your magazines, being that as it may, we do our best to ensure that they are pinned properly. Certain magazines and one-offs are very difficult to pin and to ensure they are pinned accurately there may be the instance where we have to drill more than one hole. This happens very rarely and we do apologize for this but due to the manufacturer using different followers and springs we cannot be held accountable should this need to be done as we are altering a factory product to make it admissible for the Canadian market. Should the magazine not function properly please contact our office and we will get you looked after.
Return Policy for all Exports
There will be a 25% restocking fee charged on any defense articles or firearms after the start of the final transfer through the RCMP or an end use certificate has been issued or applied for. Once the defense article is in transit to Canada there are no refunds
There is a 25% restocking charge on returns or cancelations. There is a 15% restocking charge on anyone who buys a firearm that does not hold a valid PAL license.
Defense Articles are strictly regulated; there is a 25% restocking charge on all international orders should you not check with us prior to placing the order.
CERTAIN PROVINCIAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
301 Wye Road, Box 64266
Sherwood Park, Alberta T8B 0A5